A Norwich-area carer who left accountancy after four decades has received an award for helping turn an anxious service user’s hospital visit into an enjoyable experience.
Diane Thompson, 63, from Taverham, near Norwich, was presented with Extra Hands’ GEM Award, which recognises employees who go the extra mile in supporting people receiving care.
She was nominated after accompanying a woman to a private hospital for a scan. Diane had previously cared for the woman’s husband, who had dementia and later died after moving into specialist residential care.
Diane said: “She needed to go to a private hospital to have a scan and contacted Extra Hands. They called me and asked if I would take her.
“Afterwards, she called the office and said I’d turned a stressful situation into something enjoyable, and that she was really grateful.”
Diane visited the woman again a week after receiving the award and said she was delighted to learn that her nomination had been successful.
“She was really pleased that I’d won it,” Diane added.
“I was dumbstruck when the office called to tell me. It was a complete surprise and really made my day.”
Diane joined the family-run home care provider three-and-a-half years ago after spending 40 years working in accountancy.
She works from the company’s Broadland office, helping to provide tailored home-care packages across Norfolk. Extra Hands also operates a branch in Heacham.
The award has reinforced Diane’s decision to make a mid-life career change.
She said: “I absolutely love my job. After being in an office for 40 years, I didn’t want to be stuck indoors anymore.
“I love the variety, travelling to different places and meeting people. I enjoy finding out about the person behind their care needs.
“Sometimes people simply see an older person and forget they’ve had a whole life before. I like hearing what they did for work, how they met their partner and where they have travelled. I’ve met some incredible people.”
Diane said several of the people she supports had since congratulated her on the award.
“We all deserve to win in this job, but it’s lovely to feel appreciated,” she added.
